Patient Educ Couns January 2022 PMID 34045088

'More than words' - Interpersonal communication, cognitive bias and diagnostic errors.

Maria R Dahm, Maureen Williams, Carmel Crock

Mentions

37
Peak: 22 in May 2021
across 3 sources since May 2021

Extended reach

73,981
potential audience

Total likes

69

Video views

0

Mentions per month

May 2021 – Nov 2024

Where it's discussed

  • X / Twitter34 posts
  • News2 articles
  • YouTube1 videos

AI synopsis

What people are saying

The collection of discussions frequently mentions how miscommunication and unconscious biases can lead to diagnostic errors, with posts highlighting the importance of language and interpersonal skills in clinical settings. Words like 'stigmatising,' 'negative impact,' and phrases like 'so much more research' convey a tone of urgency and recognition of the article's relevance for improving healthcare practices.

AgreementModerate agreement

Most discussions emphasize the importance of communication and recognize cognitive bias as a contributor to diagnostic errors, showing general support for the article's themes.

InterestHigh interest

Posts demonstrate high curiosity, referencing specific research findings, sharing opinions, and quoting phrases like 'so much more research to do' and 'labelling language has negative impact,' indicating strong engagement.

EngagementModerate engagement

Several posts delve into detailed examples such as the role of language, interpersonal dynamics, and patient experiences, reflecting a moderate to deep level of engagement.

ImpactModerate impact

Discussions highlight the significance of improving communication practices and acknowledge the article's potential impact on healthcare, though some responses are observational or appreciative rather than transformational.

Abstract in brief

  • The text explains how clinicians may make premature judgments based on appearance, speech, or impressions, which can lead to diagnostic errors influenced by unconscious cognitive biases.
  • It highlights the importance of communication methods and language in shaping clinical reasoning and patient safety, emphasizing how information presentation affects decision-making.
  • The authors suggest that improving patient engagement and communication research can help better understand and reduce diagnostic errors, ultimately leading to safer healthcare practices.]

Top posts

Most liked on X and Bluesky
ANU Institute for Communication in Health Care
@ANU_ICH · X

@haithamahmedmd Using labelling language has negative impact in care and patients outcomes. This does not just relate to whether labelling patients' behaviour but can also lead to cognitive bias and misdiagnosis. #dxerror #LanguageMatters @DrMaryDahm @DrCarmelCrock https://t.co/w5AlXIAx7Z https://t.co/sPTCrOtrLQ

Jun 21, 2021 · 17 likes · 760 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

#Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can be deadly). Maureen Williams (patient advocate), @DrCarmelCrock and I talk about this is our new discussion piece https://t.co/BwLgLbONiN https://t.co/MtzmOREpi4 https://t.co/FJKRDC1jZL

May 20, 2021 · 15 likes · 10 shares · 1,656 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards patient-driven health communication research to assess and improve interpersonal communication." Read more here https://t.co/mi3mf4Cxm7 @DrCarmelCrock #dxerror https://t.co/lo5sp5pXXw

May 12, 2021 · 13 likes · 5 shares · 1,656 followers View post →
ANU Institute for Communication in Health Care
@ANU_ICH · X

A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Showcases views from a patient advocate, communication specialist & doctor, bringing together the strengths of ICH. Have a read now: https://t.co/w5AlXIAx7Z

May 20, 2021 · 11 likes · 5 shares · 760 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

This paper has now been published (not where it was originally submitted but yeah, it got some glowing reviews! https://t.co/BwLgLbONiN https://t.co/69HKt7mJuv

Sep 7, 2021 · 7 likes · 1 share · 1,656 followers View post →
Carolyn Thomas ☮️
@HeartSisters · X

Interesting study via @MariaDahm ⤵️ "Clinicians may make diagnostic assumptions, prematurely judge or diagnose patients based on appearance, speech or how they're portrayed by others. Such judgements can be a major source of diagnostic error." @ImproveDx https://t.co/K69FgcnkdK

Jul 28, 2023 · 2 likes · 1 share · 5,074 followers View post →

All mentions

Dr Mary Dahm
@DrMaryDahm · X

5) Miscommunication and unconscious biases can lead to diagnostic errors. Here we explored how patients, doctors, and language use all play a role in improving communication and reducing errors. https://t.co/BwLgLc6WwV

Apr 25, 2024 · 1 like · 1,656 followers View post →
Helen Haskell
@hhask · X

RT @HeartSisters: Interesting study via @MariaDahm ⤵️ "Clinicians may make diagnostic assumptions, prematurely judge or diagnose patients…

Aug 3, 2023 · 1 share · 5,588 followers View post →
Carolyn Thomas ☮️
@HeartSisters · X

Interesting study via @MariaDahm ⤵️ "Clinicians may make diagnostic assumptions, prematurely judge or diagnose patients based on appearance, speech or how they're portrayed by others. Such judgements can be a major source of diagnostic error." @ImproveDx https://t.co/K69FgcnkdK

Jul 28, 2023 · 2 likes · 1 share · 5,074 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

@rachelthomp @DrSarahJWhite @isdmsociety @KTG_RN listening, interrupting etc and how they affect dx and communication discussed here: https://t.co/BwLgLc6WwV

Sep 9, 2022 · 1 like · 1,656 followers View post →
catherine crock AM
@catherinecrock · X

RT @DrMaryDahm: @Paulflevy @DrCarmelCrock Totally agree, Paul! Carmel, Maureen & I have written about the connections between interpersonal…

Feb 4, 2022 · 1 share · 1,223 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

@Paulflevy @DrCarmelCrock Totally agree, Paul! Carmel, Maureen & I have written about the connections between interpersonal communication, cognitive bias and diagnostic errors before. so much more research to do on interpersonal communication and its role in the diagnostic process. https://t.co/BwLgLbONiN

Feb 4, 2022 · 1 like · 1 share · 1,656 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

@wolfhautz @LaurenSanders81 @DrCarmelCrock @JAMA_current @JAMANetwork @RealGeoffNorman @monteiro_meded @sherbino @SibbaldMatt @andrewolsonmd @stefanmherzog @RalfKurvers @HardeepSinghMD @LauraZwaan81 @mededconsult @ImproveDX We have also called attention to the importance of interpersonal communication to extend #dxerror research in an opinion piece coauthored with patient advocate Maureen Williams https://t.co/BwLgLbONiN (again DM for copy).

Jan 9, 2022 · 1,656 followers View post →
Communication in Healthcare Australia
@EACH_Aus · X

RT @DrMaryDahm: This paper has now been published (not where it was originally submitted but yeah, it got some glowing reviews! https://t.c…

Sep 9, 2021 · 1 share · 538 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

This paper has now been published (not where it was originally submitted but yeah, it got some glowing reviews! https://t.co/BwLgLbONiN https://t.co/69HKt7mJuv

Sep 7, 2021 · 7 likes · 1 share · 1,656 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

@JamesOz1 @ANU_ICH @AmbulanceVic Oh that's so nice to hear that you still remember! I really loved writing and giving that presentation :) parts of it have been written up on this paper. https://t.co/BwLgLbONiN Come to think of it, do I owe you some information we emailed about a few times? Do reach out again!

Jul 8, 2021 · 1,656 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

and then there are the 'lucky' who have endure years of trauma and gaslighting and labelling before they are diagnosed just as described her by @DrSomedayMaybe. Maureen my co-author for this piece had similiar experiences. This all breaks my heart! https://t.co/BwLgLbONiN

Jun 28, 2021 · 1 like · 1,656 followers View post →
ANU Institute for Communication in Health Care
@ANU_ICH · X

@haithamahmedmd Using labelling language has negative impact in care and patients outcomes. This does not just relate to whether labelling patients' behaviour but can also lead to cognitive bias and misdiagnosis. #dxerror #LanguageMatters @DrMaryDahm @DrCarmelCrock https://t.co/w5AlXIAx7Z https://t.co/sPTCrOtrLQ

Jun 21, 2021 · 17 likes · 760 followers View post →
Katey Price
@KPrice_AgeComm · X

RT @ANU_ICH: A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Sh…

May 23, 2021 · 5 shares · 315 followers View post →
Katey Price
@KPrice_AgeComm · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 22, 2021 · 10 shares · 315 followers View post →
HealthCommunication
@Comm_in_Care · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 22, 2021 · 10 shares · 3,995 followers View post →
HealthCommunication
@Comm_in_Care · X

RT @ANU_ICH: A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Sh…

May 22, 2021 · 5 shares · 3,995 followers View post →
Intl Consortium for Communication in Health Care
@IC4CH · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 21, 2021 · 10 shares · 365 followers View post →
Dr Justin Canty
@writingin2being · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 21, 2021 · 10 shares · 420 followers View post →
Belinda MacLeodSmith
@belmac_IC · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 20, 2021 · 10 shares · 995 followers View post →
Jonathan Yoder
@yoderjonathan2 · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 20, 2021 · 10 shares · 471 followers View post →
Carmel Crock OAM
@DrCarmelCrock · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 20, 2021 · 10 shares · 678 followers View post →
Fen, MD
@FvRhijn · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 20, 2021 · 10 shares · 4,037 followers View post →
Rhea Liang
@LiangRhea · X

RT @DrMaryDahm: #Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can…

May 20, 2021 · 10 shares · 19,181 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

#Languagematters indeed! Labelling patients can not just be stigmatising but also contribute to bias and errors (which can be deadly). Maureen Williams (patient advocate), @DrCarmelCrock and I talk about this is our new discussion piece https://t.co/BwLgLbONiN https://t.co/MtzmOREpi4 https://t.co/FJKRDC1jZL

May 20, 2021 · 15 likes · 10 shares · 1,656 followers View post →
Intl Consortium for Communication in Health Care
@IC4CH · X

RT @ANU_ICH: A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Sh…

May 20, 2021 · 5 shares · 365 followers View post →
Dr Sarah J White
@DrSarahJWhite · X

RT @ANU_ICH: A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Sh…

May 20, 2021 · 5 shares · 2,895 followers View post →
Laura Chien
@Laura_Chien · X

RT @ANU_ICH: A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Sh…

May 20, 2021 · 5 shares · 240 followers View post →
ANU Institute for Communication in Health Care
@ANU_ICH · X

A new opinion piece from @DrMaryDahm tackles the issue of communication as a trigger for cognitive bias & diagnostic error. Showcases views from a patient advocate, communication specialist & doctor, bringing together the strengths of ICH. Have a read now: https://t.co/w5AlXIAx7Z

May 20, 2021 · 11 likes · 5 shares · 760 followers View post →
Frontline Communication
@FLComs · X

RT @DrMaryDahm: Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards pat…

May 13, 2021 · 5 shares · 860 followers View post →
Laura Chien
@Laura_Chien · X

RT @DrMaryDahm: Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards pat…

May 13, 2021 · 5 shares · 240 followers View post →
Carmel Crock OAM
@DrCarmelCrock · X

RT @DrMaryDahm: Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards pat…

May 12, 2021 · 5 shares · 678 followers View post →
Communication in Healthcare
@EACH_com · X

RT @DrMaryDahm: Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards pat…

May 12, 2021 · 5 shares · 1,862 followers View post →
Dr Sarah J White
@DrSarahJWhite · X

RT @DrMaryDahm: Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards pat…

May 12, 2021 · 5 shares · 2,895 followers View post →
Dr Mary Dahm
@DrMaryDahm · X

Out now! In our new opinion piece, we propose that "diagnostic error research now requires a paradigm extension towards patient-driven health communication research to assess and improve interpersonal communication." Read more here https://t.co/mi3mf4Cxm7 @DrCarmelCrock #dxerror https://t.co/lo5sp5pXXw

May 12, 2021 · 13 likes · 5 shares · 1,656 followers View post →