N Engl J Med June 2022 PMID 35748781

The Solution Shop and the Production Line - The Case for a Frameshift for Physician Practices.

Christine A Sinsky, Jeffrey Panzer

Mentions

68
Peak: 37 in Jul 2022
across 5 sources since Jun 2022

Extended reach

1,245,012
potential audience

Total likes

114

Video views

159

Mentions per month

Jun 2022 – Jul 2025

Where it's discussed

  • X / Twitter56 posts
  • Blogs4 articles
  • YouTube3 videos
  • News3 articles
  • Facebook2 posts

AI synopsis

What people are saying

Discussions consistently highlight the importance of differentiating between 'solution shop' and 'production line' tasks, with examples like reorganizing team roles or reducing admin burdens. Words such as 'transformative,' 'important,' and references to articles underline a tone of advocacy for systemic change, emphasizing new workflows and the preservation of physician skills, which collectively suggest a positive outlook on the article's relevance and potential influence.

AgreementModerate agreement

Most discussions support the idea of shifting focus from administrative tasks to more meaningful patient care, showing moderate agreement.

InterestHigh interest

The posts reveal high interest, with readers engaging deeply with the concept of separating production tasks from complex clinical work.

EngagementHigh engagement

Posts include specific suggestions like team restructuring, administrative reforms, and philosophical reflections, indicating active and thoughtful engagement.

ImpactModerate impact

Many comments emphasize potential benefits such as reducing burnout and improving care quality, suggesting perceived moderate but meaningful impact.

Top posts

Most liked on X and Bluesky
Christine Sinsky
@ChristineSinsky · X

1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requisition slip. We recognize that this would be a misuse of a limited resource.... https://t.co/JoU1XLll2Z

Jul 4, 2022 · 18 likes · 7 shares · 1,876 followers View post →
Christine Sinsky
@ChristineSinsky · X

Related concept: MDs have more time and cognitive attention to give patients when "production line" work is done by other members of their tightly organized team, allowing physicians to focus on "solution shop" work. @NEJM https://t.co/39hESPJ4KW https://t.co/dHB1NZtXEL

Jul 18, 2022 · 17 likes · 2 shares · 1,876 followers View post →
NEJM
@NEJM · X

By directing production-line work in medical practices away from the professionals with the most clinical expertise, we can preserve physicians' skills for the work of problem solving, medical decision making, and relationship building. https://t.co/BoJ34HClgx https://t.co/BkwgEGQ9kp

Jul 6, 2022 · 15 likes · 6 shares · 935,583 followers View post →
岩田健太郎 K Iwata
@georgebest1969 · X

医師がsolution shopに注力し、production lineはアウトソースすればより生産性は増す。 The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/oNMS8NyfdS

Jul 5, 2022 · 12 likes · 183,887 followers View post →
Colin West
@ColinWestMDPhD · X

1/ Welcome to another edition of West’s Well-Being Wednesday! Today: a thread about this recent @NEJM Perspective from @ChristineSinsky #burnout #wellbeingwednesday #wellbeing #medtwitter #meded https://t.co/QKGHtJgj3t

Jul 13, 2022 · 6 likes · 2 shares · 2,907 followers View post →
Christine Sinsky
@ChristineSinsky · X

1/8 "As physicians we spend our days doing the wrong work for our patients. The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/UYZpb4FNzs

Jun 25, 2022 · 6 likes · 1,876 followers View post →

All mentions

Christine Sinsky
@ChristineSinsky · X

Prioritize continuity and efficiency cont'd: 4. Up-skill and up-size teams. 2 MAs:1 MD is minimum 5. Entrust nurses and MAs with inbox, med rec and other standardized aspects of care. (5/6) (See NEJM on Solution Shop vs Production Line) https://t.co/39hESPJ4KW

May 3, 2023 · 1 like · 1,876 followers View post →
aL'Ai alvarez, MD
@alvarezzzy · X

Valuing solution shop in medicine vs. Metrics driven production line output: Doesn't mean pushing production line to non-physicians. Goal is to align workforce talent & skills. https://t.co/7B1AeET8Qn Drs. @hfarleymd & @ChristineSinsky at #ICPH2022|#ICPH22 #doctorsarehumanstoo

Oct 15, 2022 · 3 likes · 3,742 followers View post →
Budd Shenkin
@BuddShenkin · X

@JAFERDIAN Both. See great article, btw. MD's need to mechanize procedures and use staff for "production function," reserve their own time for pt relations and explanations (my idea, don't think they say that), and "solution shop." Pursuing complex dx and rx imp! https://t.co/yCXHcccOts

Oct 4, 2022 · 1,028 followers View post →
Elizabeth Toll
@ElizabethToll3 · X

RT @ChristineSinsky: Eliminating sludge (low priority admin. & EHR tasks) and directing production-line work away from those w/ most exper…

Sep 23, 2022 · 4 shares · 21 followers View post →
Robert Gergely, MD
@rgergelymd · X

RT @ChristineSinsky: Eliminating sludge (low priority admin. & EHR tasks) and directing production-line work away from those w/ most exper…

Sep 23, 2022 · 4 shares · 3,548 followers View post →
Christine Sinsky
@ChristineSinsky · X

Eliminating sludge (low priority admin. & EHR tasks) and directing production-line work away from those w/ most expertise preserves MDs skills for nuanced work of problem solving, medical decision making, and relationship building https://t.co/39hESPJ4KW https://t.co/weFqFDcN2I

Sep 22, 2022 · 6 likes · 4 shares · 1,876 followers View post →
Vidjinnagni "Vee" Amoussou
@jamoussou · X

RT @atlanticailabs: The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/u3cRQ…

Jul 31, 2022 · 1 share · 1,110 followers View post →
Atlantic AI Labs
@atlanticailabs · X

The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/u3cRQ0mtA3

Jul 31, 2022 · 1 like · 1 share · 408 followers View post →
Mohammad R. Islam, MD | Surgeon
@MoMIGSMD · X

RT @ChristineSinsky: The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/7x59…

Jul 31, 2022 · 1 share · 2,183 followers View post →
Sara Berg, MS
@SaraTheIceBerg · X

RT @ChristineSinsky: Related concept: MDs have more time and cognitive attention to give patients when "production line" work is done by ot…

Jul 19, 2022 · 2 shares · 1,784 followers View post →
aL'Ai alvarez, MD
@alvarezzzy · X

RT @ChristineSinsky: Related concept: MDs have more time and cognitive attention to give patients when "production line" work is done by ot…

Jul 18, 2022 · 2 shares · 3,742 followers View post →
Christine Sinsky
@ChristineSinsky · X

Related concept: MDs have more time and cognitive attention to give patients when "production line" work is done by other members of their tightly organized team, allowing physicians to focus on "solution shop" work. @NEJM https://t.co/39hESPJ4KW https://t.co/dHB1NZtXEL

Jul 18, 2022 · 17 likes · 2 shares · 1,876 followers View post →
Dr. Katie Godfrey (she/her)
@DrKatieGodfrey · X

“The tension between these two poles [solution shop and production line] contributes to moral distress and burnout." https://t.co/923mLlgUA1

Jul 18, 2022 · 260 followers View post →
Colin West
@ColinWestMDPhD · X

RT @ColinWestMDPhD: 1/ Welcome to another edition of West’s Well-Being Wednesday! Today: a thread about this recent @NEJM Perspective from…

Jul 17, 2022 · 2 shares · 2,907 followers View post →
Genevieve Parsons
@genparsonsMD · X

RT @PhysiciansFound: Process-oriented activities take time away from #physicians to address patient symptoms, build trust and minimize suff…

Jul 13, 2022 · 2 shares · 19 followers View post →
Colin West
@ColinWestMDPhD · X

1/ Welcome to another edition of West’s Well-Being Wednesday! Today: a thread about this recent @NEJM Perspective from @ChristineSinsky #burnout #wellbeingwednesday #wellbeing #medtwitter #meded https://t.co/QKGHtJgj3t

Jul 13, 2022 · 6 likes · 2 shares · 2,907 followers View post →
LifeBridge Nebraska
@LifeBridgeNE · X

RT @PhysiciansFound: Process-oriented activities take time away from #physicians to address patient symptoms, build trust and minimize suff…

Jul 12, 2022 · 2 shares · 66 followers View post →
PhysiciansFoundation
@PhysiciansFound · X

Process-oriented activities take time away from #physicians to address patient symptoms, build trust and minimize suffering. Difficulty with this balance contributes to moral distress & burnout. A framework shift is needed: https://t.co/IlZAG2aaYY

Jul 12, 2022 · 1 like · 2 shares · 1,852 followers View post →
Budd Shenkin
@BuddShenkin · X

@Docsocksomaha @CVSHealth John - for more on quality, see excellent NEJM article distinguishing routine stuff from doctor-intensive thinking stuff -- first is measured, second not at all. Quality industry is intellectually corrupt. https://t.co/yCXHcccOts

Jul 9, 2022 · 1 like · 1,028 followers View post →
Dove Wilson
@BrainCoach333 · X

RT @knidac: There is a dire need for physicians to get back to solving problems rather than factory like production. Great article @NEJM @…

Jul 8, 2022 · 1 share · 7,581 followers View post →
Dale Sanders
@drsanders · X

Yet another call from physicians for changing the US approach to measuring healthcare quality. Our current approach is burdening and burning out our physicians, with no measurable benefit to them or patients. In addition to my hea…https://t.co/YC1unIZ2YK https://t.co/MH0vPlv0k0

Jul 8, 2022 · 1 like · 1,850 followers View post →
Dacre Knight, MD, MS, FACP
@knidac · X

There is a dire need for physicians to get back to solving problems rather than factory like production. Great article @NEJM @ChristineSinsky https://t.co/r6lHxaLHJ0

Jul 7, 2022 · 3 likes · 1 share · 1,151 followers View post →
gop is not for thee
@blooskyy · X

RT @NEJM: By directing production-line work in medical practices away from the professionals with the most clinical expertise, we can prese…

Jul 6, 2022 · 6 shares · 1,898 followers View post →
Pub Health Monitor
@monitor_PH · X

RT @NEJM: By directing production-line work in medical practices away from the professionals with the most clinical expertise, we can prese…

Jul 6, 2022 · 6 shares · 1,824 followers View post →
NEJM
@NEJM · X

By directing production-line work in medical practices away from the professionals with the most clinical expertise, we can preserve physicians' skills for the work of problem solving, medical decision making, and relationship building. https://t.co/BoJ34HClgx https://t.co/BkwgEGQ9kp

Jul 6, 2022 · 15 likes · 6 shares · 935,583 followers View post →
Meded
@cryptovitas · X

RT @therealdrchundi: #burnout #MedTwitter We did not become doctors to check boxes. Common sense which is missing in C suite. The Solution…

Jul 6, 2022 · 1 share · 3,178 followers View post →
Vishnu
@therealdrchundi · X

#burnout #MedTwitter We did not become doctors to check boxes. Common sense which is missing in C suite. The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/goNykcnDb0

Jul 6, 2022 · 1 like · 1 share · 88 followers View post →
Ñick van Terheyden, MD -Dr Ñiçk
@drnic1 · X

Jul 6, 2022 · 16,029 followers View post →
岩田健太郎 K Iwata
@georgebest1969 · X

医師がsolution shopに注力し、production lineはアウトソースすればより生産性は増す。 The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/oNMS8NyfdS

Jul 5, 2022 · 12 likes · 183,887 followers View post →
aL'Ai alvarez, MD
@alvarezzzy · X

RT @ChristineSinsky: 1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requis…

Jul 5, 2022 · 7 shares · 3,742 followers View post →
CT Lin
@ctlin1 · X

RT @ChristineSinsky: 1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requis…

Jul 4, 2022 · 7 shares · 1,084 followers View post →
Kevin B. O'Reilly
@kboreilly · X

RT @ChristineSinsky: 1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requis…

Jul 4, 2022 · 7 shares · 5,003 followers View post →
Meded
@cryptovitas · X

RT @doc_BLocke: Interesting! Extension: At AMCs, I worry that we are often exporting the "production line" work (orders, notes, algorithm…

Jul 4, 2022 · 1 share · 3,178 followers View post →
Brian Locke, MD MSCI
@doc_BLocke · X

Interesting! Extension: At AMCs, I worry that we are often exporting the "production line" work (orders, notes, algorithms) to earlier trainees, rather than training "solution shop" approaches. Then we bemoan lack of "solution shop" behavior. #MedEd https://t.co/X2leGDtU2c

Jul 4, 2022 · 2 likes · 1 share · 1,287 followers View post →
Art Fougner PGY50
@sonodoc99 · X

RT @ChristineSinsky: 1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requis…

Jul 4, 2022 · 7 shares · 3,538 followers View post →
Raj Mehta
@raj_mehta · X

RT @ChristineSinsky: 1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requis…

Jul 4, 2022 · 7 shares · 2,136 followers View post →
John Zambrano MD, MHS
@Positive_PCP · X

RT @ChristineSinsky: 1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requis…

Jul 4, 2022 · 7 shares · 84 followers View post →
Christine Sinsky
@ChristineSinsky · X

1/4 "We do not ask surgeons to gather all the instruments, scrub the operating site, fill out the the pathology requisition slip. We recognize that this would be a misuse of a limited resource.... https://t.co/JoU1XLll2Z

Jul 4, 2022 · 18 likes · 7 shares · 1,876 followers View post →
Christine Sinsky
@ChristineSinsky · X

For practical examples to ↑ physician time on solution shop work see these ideas for nurse-physician "core teams", nurse co-management of prevention and chronic illness care and planned care appointments in @Health_Affairs: https://t.co/vamZJgke2p https://t.co/pUnWF65258

Jul 4, 2022 · 2 likes · 1,876 followers View post →
Christine Sinsky
@ChristineSinsky · X

RT @BuddShenkin: MEDICAL - excellent article by @ChristineSinsky and Jeff Panzer that divides health care implementation into production li…

Jul 3, 2022 · 1 share · 1,876 followers View post →
Budd Shenkin
@BuddShenkin · X

MEDICAL - excellent article by @ChristineSinsky and Jeff Panzer that divides health care implementation into production line and solution shop functions, with different personnel for each, and need for close structural connection. Makes sense. https://t.co/yCXHcccOts

Jul 3, 2022 · 2 likes · 1 share · 1,028 followers View post →
ForensicPsyMD
@ForensicPsyMD · X

https://t.co/kBGdqwGy1t

Jul 2, 2022 · 364 followers View post →
Thomas Sinsky
@SinskyThomas · X

By strategically directing production-line work in away from the professionals with the most clinical expertise, we can preserve physicians’ skills for the nuanced work of problem solving, medical decision making, and relationship building. https://t.co/wudMInJNbT

Jul 1, 2022 View post →
You Chen, PhD, FAMIA
@ohpenlab · X

RT @HelenBurstin: Interesting article by @ChristineSinsky and Jeff Panzer on the tension between "solution shop" (ex: address sx, built tru…

Jun 30, 2022 · 2 shares · 241 followers View post →
Jason Crowell
@jasonlcrowell · X

The Solution Shop and the Production Line, from @ChristineSinsky of @AmerMedicalAssn and Jeffrey Panzer of @alliancecchs https://t.co/n2XG0KE1d9

Jun 30, 2022 · 2 likes · 572 followers View post →
Neil Busis
@nbusis · X

An elegant proposal: The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices. https://t.co/d5MN6D4X61 @ChristineSinsky #burnout #ClinicianWellBeing @NEJM

Jun 30, 2022 · 2 likes · 463 followers View post →
Christine Sinsky
@ChristineSinsky · X

RT @HelenBurstin: Interesting article by @ChristineSinsky and Jeff Panzer on the tension between "solution shop" (ex: address sx, built tru…

Jun 30, 2022 · 2 shares · 1,876 followers View post →
Helen Burstin, MD (@helenburstinmd.medsky.social)
@HelenBurstin · X

Interesting article by @ChristineSinsky and Jeff Panzer on the tension between "solution shop" (ex: address sx, built trust) and "production line" in clinical practice. "The tension between these two poles contributes to moral distress and burnout" https://t.co/QWdxOkmvoE

Jun 29, 2022 · 2 likes · 2 shares · 4,148 followers View post →
AllianceChicago
@alliancecchs · X

A strong case for shifting the focus in #healthcare back onto #relationships and a better balance and #integration between 'solution shop' and 'production line' work increasing #qualityofcare. @alliancecchs @AmerMedicalAssn @NEJM Read here: https://t.co/E13bq8Jv1Q https://t.co/zjIFyems9b

Jun 28, 2022 · 369 followers View post →
James Pitt
@Sahelanth · X

“[W]ell-intentioned technologies and policies have inadvertently crowded out the solution-shop work that is most valuable to both patients and physicians.” https://t.co/KT9N9cg6tt

Jun 27, 2022 · 1,598 followers View post →
Genevieve Parsons
@genparsonsMD · X

RT @ChristineSinsky: "By strategically directing production-line work away from the workers with the most clinical expertise, we can preser…

Jun 26, 2022 · 1 share · 19 followers View post →
InfoVision Healthcare
@InfovisionH · X

https://t.co/9kmjzhMt3o

Jun 26, 2022 · 262 followers View post →
Christine Sinsky
@ChristineSinsky · X

"By strategically directing production-line work away from the workers with the most clinical expertise, we can preserve physicians’ skills for the nuanced work of problem solving, medical decision making, and relationship building. #burnout @NEJM https://t.co/QNYJEv30xg

Jun 26, 2022 · 5 likes · 1 share · 1,876 followers View post →
Stephen Duckett
@stephenjduckett · X

Jun 25, 2022 · 2 likes · 14,356 followers View post →
Dr Philip Robinson
@philipcrobinson · X

The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/40gJZHFs6G

Jun 25, 2022 · 1 like · 4,596 followers View post →
Christine Sinsky
@ChristineSinsky · X

1/8 "As physicians we spend our days doing the wrong work for our patients. The Solution Shop and the Production Line — The Case for a Frameshift for Physician Practices | NEJM https://t.co/UYZpb4FNzs

Jun 25, 2022 · 6 likes · 1,876 followers View post →